Returns Policy
Last updated: 04/01/2026

We want you to enjoy your BigShot. If something isn’t right, here’s how returns work.

Faulty or Damaged Items
If your BigShot arrives faulty or damaged, please contact us within 7 days of delivery at orders@bigshot.co.nz, including your order number and a brief description of the issue (photos may be requested).

Items may be opened to identify faults.

Where a product is faulty, we will offer a repair, replacement, or refund in accordance with the New Zealand Consumer Guarantees Act 1993. If a return is required due to a fault, we will cover any reasonable return shipping costs.

Change-of-Mind Returns
We do not accept returns or refunds for change-of-mind purchases. Please choose carefully before purchasing.

Consumer Guarantees
Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993.